Terms & Conditions

Last updated: 6 July 2026

1. About us and these terms

This website and store are operated by Hughton Pty Ltd as trustee for the NACK Unit Trust, trading as “The Box Man” (ABN 54 081 037 581) — referred to in these terms as “The Box Man”, “we”, “us” or “our”. “You” and “your” means the person or business accessing this website or purchasing from us.

Our premises are at 6/497 Abernethy Rd, Kewdale WA 6105. Our postal address is PO Box 701, Mundaring DC WA 6123.

These terms apply to your use of this website and to every order you place with us. By using this website or placing an order you accept these terms. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

2. Orders, pricing and payment

All prices are in Australian dollars. GST is applied and itemised at checkout for Australian orders.
We accept Visa, Mastercard, debit cards, Apple Pay and the other payment methods shown at checkout. Payments are processed by our secure payment provider; we do not store your full card details.
Payment is required in full at the time of purchase, unless we have agreed trade account terms with you in writing.
All goods remain the property of The Box Man until paid for in full. Risk in the goods passes to you on delivery or collection.
An order is accepted when we confirm it. We may decline or cancel an order affected by an obvious pricing, stock or system error; if we do, we will tell you promptly and refund any amount you have paid.

3. Custom and printed products

Custom and printed products — including custom-printed stock boxes, custom-sized boxes and products produced through our quoting tools — are made to order, are unique to you, and cannot be resold to anyone else.

Cancellation. Custom and printed orders cannot be cancelled or refunded for change of mind once the order has been processed and production has commenced. Your rights under the Australian Consumer Law for faulty goods are not affected.
Artwork. Where your order includes printing, production is scheduled once we have received your print artwork and it has passed our pre-press checks. We will contact you by email if your artwork needs amendments. Delays in supplying or amending artwork will move your dispatch date.
Your artwork, your responsibility. You warrant that you own, or are licensed to use, all artwork, logos, text and other content you supply for printing, and that printing it will not infringe any third party’s rights or any law. You indemnify us against claims arising from content you supply. We may decline to print material we reasonably consider unlawful, infringing or offensive.
Colour and appearance. Printed colour can vary from what you see on screen, and small variations can occur between print runs and across natural kraft substrates. Reasonable variation of this kind is a normal characteristic of packaging print and is not a defect.
Dispatch estimates. Dispatch dates quoted for printed products assume your artwork is supplied and approved promptly. Quoted dates are estimates based on our production schedule at the time and are updated when your artwork is approved.
Quantity tolerance (large custom runs). For large custom production runs we may supply up to 10% more or fewer units than ordered due to the nature of the manufacturing process. You will only be charged for the quantity supplied.

4. Stock products and cancellations

Orders for stock (non-custom) products can be cancelled if you contact us before the order is dispatched. Once dispatched, our Returns Policy applies.

5. Delivery, collection and risk

Delivery and dispatch dates are estimates, given in good faith based on our schedule and our carriers’ service levels. They are not guaranteed times.
Please inspect your goods on arrival. If goods arrive damaged in transit, contact us within 7 days of delivery so we can put it right.
For click-and-collect orders we will notify you when your order is ready. Please collect within a reasonable time.
If you arrange your own courier, risk passes to you when the goods are handed to your courier.

6. Returns, refunds and consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For faulty or damaged goods, our team will advise whether a refund, exchange or replacement is available in line with those guarantees. Change-of-mind returns are handled under our Returns Policy; custom and printed products are excluded from change-of-mind returns.

7. Website use and availability

The information on this website is provided in good faith on an “as is” basis. We do our best to keep it accurate and current, but we do not warrant that the website will be uninterrupted, timely or error-free.
Unless otherwise stated, the products and services on this website are offered for the Australian market and are available within Australia only.
You may link to our website in a way that is fair and legal and does not damage or take advantage of our reputation.
This website may link to third-party websites. We are not responsible for their content or privacy practices, and linking to them does not imply our endorsement.

8. Intellectual property

The content of this website — including text, images, product designs, tools and software — is owned by or licensed to The Box Man and is protected by copyright and other intellectual property laws. “The Box Man” name and logo are our trade marks. You may not reproduce or republish any part of this website for commercial purposes without our written consent. Artwork you supply for printing remains yours.

9. Privacy and data

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains what we collect, how we use it and your rights, including how to access or correct your information.

In short: authorised staff access customer information on a need-to-know basis only; we do not sell, share or rent your personal information to third parties for their marketing; and emails we send relate to your orders, enquiries and, where you have opted in, our own offers. Like most websites we use cookies for site functionality and analytics. If you have a privacy complaint, contact us first — if you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

10. Liability

Nothing in these terms excludes any consumer guarantee or other right that cannot lawfully be excluded. Subject to that:

to the fullest extent permitted by law, our liability for any claim arising out of or in connection with these terms, the website or the goods is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or refunding the price paid; and
we are not liable for indirect or consequential loss, including loss of profits or business, to the extent it can lawfully be excluded.

We do not exclude liability for death or personal injury caused by our negligence.

11. Force majeure

Neither party is liable for failure to perform an obligation (other than an obligation to pay) caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemics, industrial disputes, utility or transport failures, or acts of government. The affected party must notify the other promptly and use reasonable endeavours to resume performance.

12. General

These terms are governed by the laws of Western Australia, and you submit to the exclusive jurisdiction of the courts of Western Australia. If any provision of these terms is invalid or unenforceable, it is severed and the remaining terms continue to apply. A failure by either party to enforce a provision or exercise a right is not a waiver of it.

13. Changes to these terms

We may update these terms from time to time. The current version, with its “last updated” date, will always be published on this page, and applies to orders placed after it is published. Material changes to how we handle personal information are notified as described in our Privacy Policy.

14. Contact

Questions about these terms or your order? Reach us through our Contact Us page or on 08 6109 9178.