Returns policy

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Proudly West Australian owned and operated, providing cardboard products throughout Australia.

Larger order freight charges:

If you have a large order where the freight is high, we are happy to verify the costing

If you could please screenshot your cart and email it to us @ sales@theboxman.com.au

Notes:

If you are a commercial address and / or have forklift availability – please advise as there are likely savings to be made

Deliveries to residential addresses incur higher charges

We recently changed freight providers and we will transitioning to a new freight calculator asap

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Returns policy

The Box Man will happily assist customers who wish to return or exchange goods purchased from our warehouse in Perth, Western Australia.

All returns and exchanges are subject to a 60-day return and exchange policy upon receipt of order. All products for return or exchange must be presented to the our staff in as new condition and are subject to the terms below.

Return/Exchange Of Non-Faulty Goods

Once your goods have been prepared for despatch refunds will NOT be issued in cases of ‘changed your mind’ or ‘incorrect decision.’

Trade Account Returns/Exchanges

If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.

Exceptions

Unfortunately we cannot offer a refund or exchange on the following items:

Return/Exchange Of Faulty Goods

Faulty or damaged goods under warranties.

In addition to manufacturers’ guarantees on selected products, The Box Man and its suppliers provide a guarantee of acceptable quality on every product

By law you are entitled to a replacement or refund for damaged or faulty stock.

Our Team Members will be able to advise you whether a refund, exchange or replacement is available.

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