Returns policy

Proudly West Australian owned and operated, providing cardboard products throughout Australia.


We currently only have a small crew onsite and do ask if you have an inquiry PLEASE direct it via EMAIL
We have staff “offsite” ready to attend to your emails

The office/showroom is currently manned from 8 am to 4 pm Monday to Thursday (Friday 8 am-3 pm)
We have contact precautions in place –
Please note that deliveries are preferred over collections at present

If collecting – please do not enter the factory – please come directly to reception and follow the signage

Beyond this, we are operating as normal as possible and welcome your orders

We thank you in advance for your understanding

Wishing all a safe passage through these uncertain times

The Box Men


Returns policy

The Boxman will happily assist customers who wish to return or exchange goods purchased from our warehouse in Perth, Western Australia.

All products for return or exchange must be presented to the our staff in as new condition.

Return/Exchange Of Non-Faulty Goods

Once your goods have been prepared for despatch refunds will NOT be issued in cases of ‘changed your mind’ or ‘incorrect decision.’

Trade Account Returns/Exchanges

If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.


Unfortunately we cannot offer a refund or exchange on the following items:

Return/Exchange Of Faulty Goods

Faulty or damaged goods under warranties.

In addition to manufacturers’ guarantees on selected products, Boxman and its suppliers provide a guarantee of acceptable quality on every product

By law you are entitled to a replacement or refund for damaged or faulty stock.

Our Team Members will be able to advise you whether a refund, exchange or replacement is available.

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